Help Center

Generating cancel and skip links for your store

How to build the URLs that trigger Garde cancel and skip flows from your own website, email templates, or member portal.

Connecting Garde to your Awtomic store

Step-by-step guide to adding your Awtomic shop to Garde and previewing your first cancel flow.

Frequently asked questions

Answers to common questions about how Garde works, what it can and can't do, and what to do when something goes wrong.

Setting up your first cancel flow

A five-minute guide to getting Garde live — from your first cancel reasons to previewing the flow before your first real member sees it.

Troubleshooting the cancel flow

Step-by-step fixes for the most common issues in Garde — from missing member names to emails not sending.

What is Garde?

An overview of what Garde does, how the cancel flow works, and what data it tracks.

Cancel reasons — what they are and how to set them up

How to configure the cancel reasons your members choose from, and tips for making them work harder.

Club swap offers and swap mappings

How to set up club swap offers that suggest a different tier instead of cancellation, and how to configure swap mappings.

Multi-offer sequences

How to show a second save offer to members who decline the first, and when it makes sense to use them.

Multi-language support in the cancel flow

How Garde detects your member's language and how to set up translations for your cancel reasons, save offers, and flow copy.

Reordering and removing cancel reasons

How to change the order your cancel reasons appear in, and how to safely remove ones you don't need.

Save offer types — complete reference

Every save offer type Garde supports, when to use each one, and what the member experience looks like.

Setting your winery branding

How to configure your logo, accent color, and return URL so the cancel flow looks like it belongs to your brand.

Writing effective save offer copy

How to write save offer headlines, subtext, and button labels that retain wine club members.

Offer sequence performance

How to read the multi-offer analytics section and use it to improve your save offer sequences.

Reading the session log

How to interpret each column in the session log, understand outcome types, and use session data to improve your save offers.

Understanding your dashboard

A guide to the five stat cards, save rate by reason, session log, and action items in the Garde admin dashboard.

Customizing your email templates

How to edit the subject line and body for each of Garde's eight email notifications using template variables.

Dunning email sequences

How Garde's automated payment failure emails work, what each email type does, and how to customize the copy.

Email notifications — what gets sent and when

A complete guide to the eight emails Garde can send: three cancel-flow notifications and five dunning emails.

Multi-language email templates

How to add translated email templates for cancel-flow notifications so members receive emails in their preferred language.