Understanding your dashboard
A guide to the five stat cards, save rate by reason, session log, and action items in the Garde admin dashboard.
The Garde dashboard is your command center for everything that happens inside the cancel flow. Every time a member lands on the flow — whether they stay, cancel, or exit — it's logged here.
The five stat cards
At the top of the dashboard you'll see five numbers. These are your headline metrics for the selected date range:
- Total flows started — How many members clicked through to the cancel page
- Saved — Members who accepted a save offer and kept their subscription
- Cancelled — Members who declined all offers and confirmed cancellation
- Save rate — Saved ÷ (Saved + Cancelled), as a percentage. This is your primary retention metric.
- MRR saved — The monthly revenue that would have been lost if saved members had cancelled. Based on their subscription value at the time of the flow.
Use the date range filter (7 days / 30 days / all time) in the top right to zoom in or out. The 30-day view is the most useful for spotting trends over time.
Save rate by reason
Scroll down past the stat cards and you'll see a breakdown of your save rate by cancel reason. This is where the insight lives.
Each row shows a cancel reason (Price, Timing, Product quality, and so on), the number of times members selected it, and the percentage of those members who accepted a save offer.
What to look for: A low save rate on a specific reason means your current offer for that reason isn't resonating. A 20% save rate on "Too expensive" but a 70% save rate on "Pausing for travel" tells you price-sensitive members need a different offer — or a different framing.
Use this view to decide which offers to test next. If a reason has a low save rate and high volume, fixing that reason's offer will have the biggest impact.
The session log
Below the reason breakdown is a table of individual sessions. Each row is one member visit to the cancel flow. The columns tell you:
- Member — First name and last name of the member (pulled from Awtomic)
- Club — Which subscription club they were on
- Reason — What they said when asked why they're cancelling
- Outcome — Saved, Cancelled, or Exited without deciding
- Offer — Which save offer was shown (if any)
- Date — When the session happened
Click any row to see the full session detail: their tenure, LTV, any feedback they left, and the exact offer text they saw.
Action items
The action items section surfaces contact requests — cases where a member selected the "Contact me" or "Talk to someone" option. These members haven't cancelled yet; they want to hear from you.
Each action item shows the member's name, the reason they gave, and any note they left. You can mark each item as:
- Followup — You've noted it but haven't reached out yet
- Completed — You contacted the member and resolved it
- Archived — You're not pursuing this one
The count badge in the header shows how many are pending. Keeping this list short means you're responding quickly — which is what members who ask to be contacted are counting on.
Next: Reading the session log — how to use individual session details to understand member behavior.