Save offer types — complete reference
Every save offer type Garde supports, when to use each one, and what the member experience looks like.
Each cancel reason in Garde has one or more save offers attached to it. When a member picks a reason, they see the offer you've configured for it. Choosing the right offer type for each reason is how you make the difference between a member who stays and one who doesn't.
Here's every offer type Garde supports.
Pause
The member's billing and shipments stop for a set period, then resume automatically. You configure the pause duration (1–12 months).
Best for: Too much wine, life change Why it works: It's a low-stakes commitment. The member doesn't lose their membership — they just take a break.
Skip
Skip one upcoming shipment with no charge. Simpler and lower-commitment than a pause.
Best for: Forgot I was a member, other Why it works: Addresses the immediate problem (they don't want the next shipment) without touching the membership itself.
Discount
A percentage discount applied to the next N orders. You set both the percentage and the number of orders.
Best for: Too expensive Why it works: Directly addresses the price objection. A discount on the next 2–3 orders gives them a reason to stay and re-evaluate at full price later.
Contact request
The member submits a request for your staff to follow up. They see a confirmation; you get an alert in the admin dashboard under Action items.
Best for: Wrong wines, any high-value member Why it works: Some members won't stay for a discount or a pause — they want to feel heard. A personal follow-up from your team can retain members that nothing else would.
Show next shipment
Reveal what's in the member's next shipment before they decide to cancel.
Best for: Forgot I was a member Why it works: Members who forgot they're subscribed often cancel reflexively. Showing them an exciting upcoming selection reminds them why they joined.
Club swap
Suggest a different club tier as an alternative to cancelling — either an upgrade or a downgrade. Requires swap mappings to be configured.
Best for: Too expensive (downgrade), wrong wines (different tier) Why it works: Keeps the member in your ecosystem at a level that works better for them, rather than losing them entirely.
Video
Embed a personal video message (YouTube or Vimeo URL). The member watches it as part of their offer screen.
Best for: High-value long-tenure members, small wineries with a strong personal brand Why it works: A short, genuine video from the winemaker or owner is something no competitor can replicate.
Event ticket
Offer a complimentary ticket to an upcoming winery event.
Best for: Seasonal use, high-value members, wineries with active event calendars Why it works: Converts an at-risk subscriber into an engaged customer with a tangible upcoming reason to stay connected.
Gift
Include a gift with the member's next shipment (a tasting note set, a wine accessory, a signed bottle).
Best for: Long-tenure members, any reason Why it works: Tangible, personal, and memorable. Works best when the gift is relevant to their history with your club.
Phone call
Request a phone call with a staff member. The member picks this to opt into a personal conversation.
Best for: High-value members considering cancellation for complex reasons Why it works: The highest-touch save option. Use sparingly — it requires staff time — but it's the most effective for members you really can't afford to lose.